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Complaints Handling Procedure

We strive to provide a quality service to all of our clients and would not like to think that our clients have good cause to be unhappy with that service. However, if you have any queries, concerns or complaints about the work that we are undertaking for you, then in the first instant, please raise them with the person who is dealing with your matter.

If your queries cannot be answered or your concerns or complaints addressed to your satisfaction, then you should contact either Sarah-Jane Mundow or David Coombs, the Partners of this firm.

We will always strive to respond to your concerns within a reasonable time frame and our aim is to respond within 14 days. This time frame will enable us to examine your file and consider your concerns or complaints with the person who is handling your matter. We will then discuss the matter with you.

If we are unable to resolve your concerns internally through the above procedure you may contact the Legal Ombudsman at PO BOX 6806, Wolverhampton, WV1 9WJ, or telephone 0300 555 0333, or email or visit their website at

If referring a complaint to the Legal Ombudsman this must be done no later than one year from the act/omission or one year from when the complainant should reasonably have known there was a cause for complaint.

If you have a complaint about our professional behaviour in the handling of your matter, then you may contact the Solicitors Regulation Authority at SRA | Reporting an individual or firm | Solicitors Regulation Authority